eSIM installation and activation

 

To be able to use the eSIM you will have to first install it and then activate it, on your device. You should install the eSIM just a few hours before your trip and activate it when you arrive in Portugal. Note that the activation part can only be done when you are in Portugal.

 

 

Before installing the eSIM, please ensure that your device is network unlocked and eSIM compatible (you can see the eSIM compatible devices here). Also, make sure that you have a stable Internet connection.

 

 

During the installation process, you will have to scan a QR code or enter the manual installation codes which we are going to send you by email. Before you begin the installation, please note:

QR code telemóvel_sem fundo_7

– You must have the QR code printed or on the screen of another device to be able to scan it with your phone camera.

– In case you are not able to scan the QR code, you will have to do a manual installation which consists of entering one (Android) or two (iOS) codes. You should have these codes on hand before you start the installation.

– The QR code and the manual installation codes can only be used a limited number of times. Therefore, if you remove the eSIM from your device, you might not be able to install it again.

To install and activate the eSIM,

please follow the steps indicated below

 

(Note that the steps indicated are general, they may differ depending on the brands and models of the devices)

INSTALLATION

 

 

*Please have the QR code and/or the manual installation codes, that we have sent you by email, on hand.

 

 

Open your camera and scan the QR code (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). Please skip to step 6.

 

or

 

  1. Go to Settings

 

  1. Tap Mobile or Cellular

 

  1. Tap Add Data Plan or Add eSIM

 

  1. Tap Use QR Code

  

  1. Scan the QR code that we have sent you by email (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code)

 

If you have scanned the QR code successfully, please skip to step 6.

 

In case you are not able to scan the QR code, you will have to do the installation manually, for which you will need the SM-DP + address code and the Activation Code that we have sent you by email.

 

For manual installation, please follow the steps below:

–  Tap Enter Details Manually

–  Insert the manual installation codes in the corresponding fields and click on Next

 

After the manual installation is completed, please proceed to step 6.

 

  1. Your new data plan will be shown on the screen. Click on Continue. Wait for your plan to be identified (this can take a few minutes)

 

  1. After the plan has been installed, click on Done. If requested, please insert the PIN that you have received by email

 

  1. On Data Plan Labels, select your new plan and and write the name that you wish to give the eSIM under “Label” then click on Done

 

  1. On Default line, select Primary to continue using your number to receive messages and calls and click on Continue

 

  1. On iMessage & FaceTime, select Primary to continue using your number for iMessage and FaceTime and click on Continue

 

  1. On Mobile Data or Cellular Data, select your new Portugal Internet eSIM to have internet access. The option Allow Mobile Data Switching should be disabled to avoid additional roaming charges. Then click on Continue

 

 

Note that your iPhone may activate the plan immediately. To avoid using data before your trip, you should turn off roaming on all your mobile data plans. You should turn on roaming only when you arrive in Portugal.

 

 

 

ACTIVATION

 

 

*The activation process can only be done when you are in Portugal.

 

 

  1. Go to Settings

 

  1. Tap Mobile or Celular

 

  1. Select your new Portugal Internet eSIM from the list

 

  1. Enable Turn On This Line

 

  1. Scroll down and enable Data Roaming

 

  1. To confirm that the eSIM is active, go back to Mobile or Celular and confirm that your Portugal Internet eSIM is selected as default for mobile/cellular data

 

 Samsung

 

 

INSTALLATION

 

 

*Please have the QR code and/or the manual installation code, that we have sent you by email, on hand.

 

 

Open your camera and scan the QR code (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). Please skip to step 7.

 

or

 

  1. Go to Settings

 

  1. Tap Connections

 

  1. Tap SIM manager

 

  1. Under “eSIMs”, tap on +Add eSIM

 

  1. Select Scan QR from service provider

 

  1. Scan the QR code that we have sent you by email (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). Wait for your plan to be identified (this can take a few minutes)

 

If you have scanned the QR code successfully, please skip to step 7.

 

In case you are not able to scan the QR code, you will have to do the installation manually, for which you will need the manual installation code for Android that we have sent you by email.

 

For manual installation, please follow the steps below:

– Tap Enter activation code

– Insert the manual installation code and click on Continue and wait for your plan to be identified (this can take a few minutes)

 

After the manual installation is completed, please proceed to step 7.

 

  1. Tap Add. If requested, please insert the PIN that you have received by email

 

  1. Tap on your new plan and select the option that says Name and write the name that you wish to give the eSIM

 

 

 

ACTIVATION

 

 

*The activation process can only be done when you are in Portugal.

 

 

  1. Go to Settings

 

  1. Tap Connections

 

  1. Tap SIM manager

 

  1. Under “Preferred SIMs”, tap on Mobile data and select your new Portugal Internet eSIM for mobile data

 

  1. Go back to Connections

 

  1. Tap Mobile networks

 

  1. Enable Data roaming

 

  1. To confirm that the e-SIM is active, go back to Connections, tap SIM manager and check if your Portugal Internet eSIM is activated and that it is selected as the preferred SIM for mobile data.

 

 

 


 

 

Google Pixel

 

 

INSTALLATION

 

 

*Please have the QR code and/or the manual installation code, that we have sent you by email, on hand.

 

 

Open your camera and scan the QR code (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). Please skip to step 8.

 

or

 

  1. Go to Settings

 

  1. Tap Network & Internet

 

  1. Tap the “+” icon next to your main plan

 

  1. Tap Download a SIM instead?

 

  1. A message will pop up asking if you want to use 2 SIMs, tap Yes

 

  1. Tap Next

 

  1. Scan the QR code that we have sent you by email (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code) and wait for your plan to be identified (this can take a few minutes)

 

If you have scanned the QR code successfully, please skip to step 8.

 

In case you are not able to scan the QR code, you will have to do the installation manually, for which you will need the manual installation code for Android that we have sent you by email.

 

For manual installation, please follow the steps below:

– Scroll down and click on Need help?

– Tap Enter it Manually

– Insert the manual installation code for Android and click on Continue. Wait for your plan to be identified (this can take a few minutes)

 

After the manual installation is completed, please proceed to step 8.

 

  1. Tap Download. If requested, please insert the PIN that you have received by email

 

  1. Tap on your new plan and select the edit icon at the top right corner and write the name that you wish to give the eSIM

 

 

 

ACTIVATION

 

 

*The activation process can only be done when you are in Portugal.

 

 

  1. Go to Settings

 

  1. Tap Network & Internet

 

  1. Tap SIM

 

  1. Select your new Portugal Internet eSIM from the list

 

  1. Enable Use SIM

 

  1. Select your new Portugal Internet eSIM for data

 

  1. Scroll down and enable Roaming

 

  1. To confirm that the e-SIM is active, go back to Network & Internet, tap SIM and check if your Portugal Internet eSIM is activated