{"id":24986,"date":"2023-12-04T12:32:36","date_gmt":"2023-12-04T12:32:36","guid":{"rendered":"https:\/\/www.portugalinternet.com\/?page_id=24986"},"modified":"2024-11-14T14:49:31","modified_gmt":"2024-11-14T14:49:31","slug":"esim-installation-and-activation","status":"publish","type":"page","link":"https:\/\/www.portugalinternet.com\/en\/esim-installation-and-activation\/","title":{"rendered":"eSIM Installation and Activation"},"content":{"rendered":"<p>[vc_row type=&#8221;grid&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;150&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner type=&#8221;grid&#8221; padding_bottom=&#8221;60&#8243;][vc_column_inner][vc_column_text]<\/p>\n<h1>eSIM installation<\/h1>\n<p>&nbsp;<\/p>\n<p>To be able to use the eSIM you will have to first install it on your device. You should <strong>install<\/strong> the eSIM just a few hours <strong>before your trip <\/strong>and <strong>activate it when you arrive in Portugal<\/strong>. Note that the activation part can only be done once you are in Portugal.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Before installing the eSIM, please ensure that your device is <strong>network unlocked<\/strong> and <strong>eSIM compatible<\/strong> (you can see the eSIM compatible devices <a href=\"https:\/\/www.portugalinternet.com\/en\/esim-compatible-devices\/\">here<\/a>). Also, make sure you have a <strong>stable internet connection<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>During the installation process, you will have to <strong>scan a QR code<\/strong> <strong>or enter the manual installation codes <\/strong>which we are going to send you by email. Before you begin the installation, please note:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row background_color=&#8221;#ffffff&#8221;][vc_column width=&#8221;1\/12&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_empty_space height=&#8221;2px&#8221;][vc_single_image image=&#8221;25685&#8243; img_size=&#8221;220&#215;400&#8243;][\/vc_column][vc_column width=&#8221;11\/12&#8243;][vc_column_text]<\/p>\n<p style=\"padding-left: 20px;\">&#8211; You must have the QR code printed out or on the screen of another device to be able to read it with your phone&#8217;s camera.<\/p>\n<p style=\"padding-left: 20px;\">&#8211; In case you are not able to scan the QR code, you will have to do a manual installation which consists of entering one (Android) or two (iOS) codes. You should have these codes on hand before you start the installation.<\/p>\n<p style=\"padding-left: 20px;\">&#8211; The QR code and the manual installation codes can only be used a limited number of times. Therefore, if you remove the eSIM from your device, you might not be able to install it again.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #808080;\">To install automatically: scan the QR code<\/span><\/h2>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">(The QR code will be displayed to you after the purchase, and will also be sent by email)<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;25685&#8243; img_size=&#8221;110&#215;200&#8243; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;80px&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #808080;\">To install manually: <\/span><span style=\"color: #808080;\">follow the steps below<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">(Note that the steps indicated are general, they may differ depending on the brands and models of the devices)<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion shape=&#8221;square&#8221; color=&#8221;orange&#8221; spacing=&#8221;10&#8243; c_align=&#8221;center&#8221; c_icon=&#8221;&#8221; active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;IOS&#8221; tab_id=&#8221;1700050937880-a590b8b9-25eb&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #dd9933;\">INSTALLATION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>*Please have the QR code and\/or the manual installation codes, that we have sent you by email, on hand.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Open your camera and scan the QR code (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). On some devices it is not necessary to scan the QR code, you just need to press the QR code with your finger for a few seconds. Then tap <strong>Mobile plan<\/strong>\u00a0and follow the instructions that will appear on the screen. Please skip to step 6.<\/p>\n<p>&nbsp;<\/p>\n<p>or<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Go to <strong>Settings<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"2\">\n<li>Tap <strong>Mobile<\/strong> or<strong> Cellular <\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"3\">\n<li>Tap<strong> Add Data Plan <\/strong>or<strong> Add eSIM<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li>Tap <strong>Use QR Code<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><strong>\u00a0<\/strong><\/p>\n<ol start=\"5\">\n<li>Scan the QR code that we have sent you by email (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>If you have scanned the QR code successfully, please skip to step 6.<\/p>\n<p>&nbsp;<\/p>\n<p>In case you are not able to scan the QR code, you will have to do the installation manually, for which you will need the SM-DP + address code and the Activation Code that we have sent you by email.<\/p>\n<p>&nbsp;<\/p>\n<p>For manual installation, please follow the steps below:<\/p>\n<p>&#8211;\u00a0 Tap <strong>Enter Details Manually<\/strong><\/p>\n<p>&#8211;\u00a0 Insert the manual installation codes in the corresponding fields and click on <strong>Next<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>After the manual installation is completed, please proceed to step 6.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li>Your new data plan will be shown on the screen. Click on <strong>Continue<\/strong>. Wait for your plan to be identified (this can take a few minutes)<\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"7\">\n<li>After the plan has been installed, click on<strong> Done<\/strong>. If requested, please insert the PIN that you have received by email<\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"8\">\n<li>On Data Plan Labels, select your new plan and and write the name that you wish to give the eSIM under &#8220;Label&#8221; then click on<strong> Done<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"9\">\n<li>On Default line, select <strong>Primary<\/strong> to continue using your number to receive messages and calls and click on <strong>Continue<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"10\">\n<li>On iMessage &amp; FaceTime, select <strong>Primary<\/strong> to continue using your number for iMessage and FaceTime and click on <strong>Continue<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"11\">\n<li>On Mobile Data or Cellular Data, select your new Portugal Internet eSIM to have internet access. The option <strong>Allow Mobile Data Switching<\/strong> should be disabled to avoid additional roaming charges. Then click on <strong>Continue<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Note that your iPhone may activate the plan immediately. To avoid using data before your trip, you should turn off roaming on all your mobile data plans.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #dd9933;\">ACTIVATION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>*The activation process can only be done when you are in Portugal.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ol>\n<ol>\n<li>Go to <strong>Settings<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"2\">\n<li>Tap <strong>Mobile <\/strong>or<strong> Celular<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"3\">\n<li>Select your new Portugal Internet eSIM from the list<\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"4\">\n<li>Enable <strong>Turn On This Line<\/strong><\/li>\n<\/ol>\n<p><strong>\u00a0<\/strong><\/p>\n<ol start=\"5\">\n<li>To confirm that the eSIM is active, go back to<strong> Mobile <\/strong>or<strong> Celular <\/strong>and confirm that your Portugal Internet eSIM is selected as default for mobile\/cellular data<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;ANDROID&#8221; tab_id=&#8221;1700050937911-d3f198c0-6dec&#8221;][vc_column_text]<\/p>\n<h4><\/h4>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\">\u00a0Samsung<\/h4>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #dd9933;\"> INSTALLATION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>*Please have the QR code and\/or the manual installation code, that we have sent you by email, on hand.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Open your camera and scan the QR code (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). On some devices it is not necessary to scan the QR code, you just need to press the QR code with your finger for a few seconds. Then tap <strong>Add eSIM<\/strong>\u00a0and follow the instructions that will appear on the screen. Please skip to step 7.<\/p>\n<p>&nbsp;<\/p>\n<p>or<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Go to <strong>Settings<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>Tap <strong>Connections<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>Tap <strong>SIM manager<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li>Under &#8220;eSIMs&#8221;, tap on +<strong>Add eSIM<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li>Select <strong>Scan QR code from service provider <\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li>Scan the QR code that we have sent you by email (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). Wait for your plan to be identified (this can take a few minutes)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>If you have scanned the QR code successfully, please skip to step 7.<\/p>\n<p>&nbsp;<\/p>\n<p>In case you are not able to scan the QR code, you will have to do the installation manually, for which you will need the manual installation code for Android that we have sent you by email.<\/p>\n<p>&nbsp;<\/p>\n<p>For manual installation, please follow the steps below:<\/p>\n<p>&#8211; Tap <strong>Enter activation code<\/strong><\/p>\n<p>&#8211; Insert the manual installation code and click on <strong>Continue <\/strong>and wait for your plan to be identified (this can take a few minutes)<\/p>\n<p>&nbsp;<\/p>\n<p>After the manual installation is completed, please proceed to step 7.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li>Tap <strong>Add<\/strong>. If requested, please insert the PIN that you have received by email<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li>Tap on your new plan and select the option that says <strong>Name<\/strong> and write the name that you wish to give the eSIM<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #dd9933;\">ACTIVATION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>*The activation process can only be done when you are in Portugal.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Go to <strong>Settings<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>Tap <strong>Connections<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>Tap <strong>SIM manager<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li>Under &#8220;Preferred SIMs&#8221;, tap on <strong>Mobile data<\/strong> and select your new Portugal Internet eSIM for mobile data<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li>To confirm that the eSIM is active, go back to<strong> Connections<\/strong>, tap<strong> SIM manager <\/strong>and check if your Portugal Internet eSIM is activated and that it is selected as the preferred SIM for mobile data<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\">Google Pixel<\/h4>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #dd9933;\">INSTALLATION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>*Please have the QR code and\/or the manual installation code, that we have sent you by email, on hand.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Open your camera and scan the QR code (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code). On some devices it is not necessary to scan the QR code, you just need to press the QR code with your finger for a few seconds. Then tap <strong>Add eSIM <\/strong>and follow the instructions that will appear on the screen. Please skip to step 8.<\/p>\n<p>&nbsp;<\/p>\n<p>or<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Go to <strong>Settings<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>Tap <strong>Network &amp; Internet <\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>Tap the &#8220;<strong>+<\/strong>&#8221; icon next to your main plan<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li>Tap <strong>Download a SIM instead?<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li>A message will pop up asking if you want to use 2 SIMs, tap <strong>Yes<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li>Tap<strong> Next<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li>Scan the QR code that we have sent you by email (to scan the QR code, you have to point the frame shown on the screen of your device over the QR code) and wait for your plan to be identified (this can take a few minutes)<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>If you have scanned the QR code successfully, please skip to step 8.<\/p>\n<p>&nbsp;<\/p>\n<p>In case you are not able to scan the QR code, you will have to do the installation manually, for which you will need the manual installation code for Android that we have sent you by email.<\/p>\n<p>&nbsp;<\/p>\n<p>For manual installation, please follow the steps below:<\/p>\n<p>&#8211; Scroll down and click on <strong>Need help?<\/strong><\/p>\n<p>&#8211; Tap <strong>Enter it Manually<\/strong><\/p>\n<p>&#8211; Insert the manual installation code for Android and click on <strong>Continue<\/strong>. Wait for your plan to be identified (this can take a few minutes)<\/p>\n<p>&nbsp;<\/p>\n<p>After the manual installation is completed, please proceed to step 8.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"8\">\n<li>Tap <strong>Download<\/strong>. If requested, please insert the PIN that you have received by email<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"9\">\n<li>Tap on your new plan and select the edit icon at the top right corner and write the name that you wish to give the eSIM<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #dd9933;\">ACTIVATION<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>*The activation process can only be done when you are in Portugal.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Go to <strong>Settings<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li>Tap <strong>Network &amp; Internet <\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li>Tap<strong> SIM<\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"4\">\n<li>Select your new Portugal Internet eSIM from the list<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li>Enable <strong>Use SIM <\/strong><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li>Select your new Portugal Internet eSIM for data<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol start=\"7\">\n<li>To confirm that the eSIM is active, go back to<strong> Network &amp; Internet<\/strong>, tap<strong> SIM <\/strong>and check if your Portugal Internet eSIM is activated<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;grid&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;150&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner type=&#8221;grid&#8221; padding_bottom=&#8221;60&#8243;][vc_column_inner][vc_column_text] eSIM installation &nbsp; To be able to use the eSIM you will have to first install it on your device. You should install the eSIM just a few hours before your trip and activate it when you arrive&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Installation and activition of the esim on your phone<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.portugalinternet.com\/en\/esim-installation-and-activation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[:en]Installation and activition of the esim on your phone[:es]Instalaci\u00f3n y activaci\u00f3n de la eSIM en su tel\u00e9fono[:fr]Installation et activation de l&#039;eSIM sur votre t\u00e9l\u00e9phone[:pt]Instala\u00e7\u00e3o e ativa\u00e7\u00e3o da eSIM no seu telem\u00f3vel[:br]Instala\u00e7\u00e3o e ativa\u00e7\u00e3o da eSIM no seu celular[:]\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=&#8221;grid&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;150&#8243; padding_bottom=&#8221;10&#8243;][vc_column][vc_row_inner type=&#8221;grid&#8221; padding_bottom=&#8221;60&#8243;][vc_column_inner][vc_column_text] eSIM installation &nbsp; To be able to use the eSIM you will have to first install it on your device. 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